Passes you've paid for are not refunded. Your pass takes effect and can be used the moment you pay. There's no automatic charge, so there's nothing to cancel.
For a payment within a statutory cancellation period (e.g. 7 days in Korea, 14 days in the EU and UK), refunds follow the refund policy of our reseller Paddle.com.
We refund duplicate charges, periods you could not use because of an outage on our side, and the unused period if we discontinue the Service.
A refund removes only the year you paid for with that payment; other years added to the same pass stay. If no years remain, the plan for that email and the computers registered to it return to the free tier immediately. If you're refunded a Plus upgrade payment, you return to Lite and your end date stays the same.
Refund records are kept with the purchase email and the registered computers. Repeated refund requests may be refused under Paddle's refund policy (refund abuse).
How to request
Request a refund via the link in your Paddle receipt or at paddle.net, or email us and we will request it from Paddle for you.